Effective Date: February 20, 2025

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• Confidentiality: During the term of this Agreement, and thereafter in perpetuity, neither party shall disclose any Confidential Information of the other without prior written consent. Confidential Information includes proprietary information such as customer lists, business plans, financial details, and software codes. This excludes information made publicly available by the client or received from a third party.

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• Non-Solicitation: Both parties agree not to solicit or hire each other’s employees or contractors during the service period and for 24 months following termination.

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• Force Majeure: Neither party is liable for delays or failures caused by events beyond their control, such as natural disasters, pandemics, or governmental actions. Both parties must minimize the duration and consequences of such events.

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• Service Adjustments: If services need adjustment due to Force Majeure, MSP will review with the client any necessary changes to services and fees.

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• Liability: MSP is not liable for indirect, incidental, or consequential damages. Liability is limited to restoring the network to its prior condition, not exceeding $30,000.

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• Implied Warranties: MSP disclaims all implied warranties. Clients must look to equipment manufacturers for remedies and warranties.

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• Remote Access: MSP will assist with remote access to home networks but is not responsible for their adequacy or security.

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• Technician Safety: MSP technicians are not required to work in unsafe conditions during Force Majeure events.

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• Insurance: Clients must carry liability and property insurance covering network damages.

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• Amendments: MSP may propose changes to this Agreement with 30 days' notice. Uncontested changes take effect after 30 days.

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• Payment Terms: Payments are due by the first of each month. Late payments may result in service holds after a 5-day notice.

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• Taxes: Applicable taxes will be added to invoices unless a valid exemption certificate is provided.

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• Interest on Late Payments: Interest accrues on overdue amounts at 12% per annum. Collection costs and attorney fees are recoverable.

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• Assignment: MSP may assign this Agreement, which remains binding on assignees and successors.

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• Termination: Clients may terminate after 12 months with a termination fee and payment of due amounts. MSP may terminate for default, non-payment, or bankruptcy.

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• Dispute Resolution: Disputes are resolved by binding arbitration, except for small claims. Arbitration is conducted in MSP's home city.

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• Governing Law: South Carolina law governs this Agreement, with exclusive jurisdiction in MSP’s county and state.

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• Third-Party Rights: This Agreement does not create rights for third parties.

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• Software Modifications: Clients must not modify software without MSP’s consent. Unauthorized modifications may incur charges and immediate termination.

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• Text Messaging: By providing your phone number, you consent to receive text messages from Simple Support for reminders, updates, and offers. Standard rates may apply.

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• Opt-In/Opt-Out: Opt-in by checking the box during registration. Opt-out by replying "STOP" to any text or "unsubscribe" in emails. Messages will be sent periodically based on service updates and promotions, typically once a week. Text "START" or "Join" to opt-in to receive messages.

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• Data Privacy: We do not sell your personal information. Please review our Privacy Policy for details on data collection and use.

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• Help: For assistance or questions regarding this Agreement, please contact our support team at info@simple-support.net or call 864-249-7026. Text HELP for assistance.

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Frequency of messages

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• Messages will be sent periodically based on service updates and promotions.